Refund policy

Return and Refund Policy

Items may be returned for a refund within 14 days of the purchase date.

Return eligibility

To be eligible for a return:

• The item must be unused and in the same condition in which it was received.
• The item must be returned in its original packaging.
• Opened, used, or sprayed fragrance products cannot be returned unless they arrived damaged or defective.
• Proof of purchase is required.

How to request a return

Before returning an item, contact us by email at admin@restekw.com or through WhatsApp at +965 9411 8324.

Items returned without contacting us first will not be accepted. If your return is approved, we will provide instructions on where and how to send it.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 24 hours of delivery and provide clear photos so we can assess the issue and assist you.

Exchanges

We do not offer exchanges for orders placed through the website unless an item arrives damaged, defective, or incorrect. For other cases, an eligible item may be returned and a new order can be placed separately.

Return shipping and original shipping fees

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable once shipping has started. If an order is cancelled before dispatch, the shipping fee may be refunded.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days.

Your bank or payment provider may require additional time to process the refund. If more than 15 business days have passed since your refund was approved, contact us at admin@restekw.com.